Your reservations are important to us at Salon Prism and we value your time. We get it, life can throw curveballs. Kindly give us 24 hour notice if you need to cancel or reschedule. This time is precious and helps us serve you better.

All appointments must be reserved with a credit card on file. New guests & those who have "no showed" will be charged a deposit that will be applied to your bill at the time of service. Deposits are transferable when rescheduling with more than 24 hour notice. Late cancelations, less than 24 hours in advance, will be charged 50% of the apointments booked & will result in a deposit loss. No show appointments will be charged the full value of services scheduled a will result in a deposit loss.

Please understand that when you forget to cancel your appointment we are unable to fill that time. Your stylist does not get paid for the loss and other guests miss the opportunity to receive services.

We understand that sometimes life happens. We build in a 15 minute grace period to all of our appointment times to accommodate these circumstances. If you are running late, please contact the salon as soon as possible. If you arrive past our 15 minute grace period, we may need to reduce the service provided or reschedule the appointment completely. The service cost will be for the amount of the original appointment booked. If we cannot perform the service due to lack of time, the service will be charged as a no show appointment.

It is our goal that you are 100% satisfied with your service when you leave the salon. If you feel like we missed the mark, we want to know! Our service guarantee requires that you contact the salon within 7 days of your original appointment. We do not offer refunds on services. However, we do guarantee our services when you purchase the recommended regimen for your hair. We will book a corrective session for you with the original stylist free of charge within 14 days of your original appointment. In the event the original stylist can't get you in within that time or you feel the stylist is unable to complete the look you requested, an alternate stylist will be allowed. A complimentary correction will not be given if you change your mind about the service after the service is completed.

We want you to love your purchases! Your stylist consults with you to find out your hair needs to determine the best products to recommend for you. If you don't love your products we do offer to exchange for another product or a full refund to your original form of payment as long as the product is only slightly used and is returned within 30 days of purchase date.

Boutique items may be returned for store credit only, within 7 days of original purchase with your receipt. Items must have original tags attached and be undamaged.

No animals or pets are allowed in the salon, with the exception of trained service animals to assist the hearing or visually impaired or the physically disabled.

We love seeing your children in the salon for their hair appointments. Due to safety issues we do not allow children to accompany you to the salon unless they are receiving services. We want to create a space where everyone can relax and enjoy their appointment time. If you are bringing a child to an appointment and there is a waiting period, they need to remain seated in our waiting area and away from our styling chairs, tools and equipment. Your child's safety is our number one and our tools can be hot, sharp, and dangerous.